Garden systems — 90 days
New Gardyn Home and Studio garden devices purchased from GardyPlus may be returned within 90 calendar days after delivery. Return the system in its original box with the original cables, components and included accessories. Opened and gently used systems can be returned if complete and in returnable condition. Products damaged by misuse or accidents are not eligible for a standard return refund.
Accessories & spare parts — 14 days
Unused and unopened accessories and spare parts may be returned within 14 calendar days of delivery, with original packaging intact. We may not accept opened parts unless defective or otherwise required by law.
Plants, growing supplies and other exceptions
yCubes and similar consumable plant-growing products are not eligible for routine change-of-mind refunds. If yCubes fail to germinate after 21 days when used as directed, contact us for replacement review. Microgreen seed pads may be reviewed for replacement if they fail to sprout after seven days when used as directed; send photos. Bare-root strawberries may qualify for replacement review if they show no new leaves after 14 days when cared for as instructed. Gift cards, if offered, are nonrefundable except where law requires. Clearly identified refurbished, open-box and final-sale items are not returnable for change of mind. Legal rights for faulty goods remain unaffected.
How to request a return
Email support@gardy-plus.com with your order number, item, delivery date and reason for return. We will review the request and, when eligible, issue return authorization and instructions. Do not send products to our business mailing address without authorization. Return authorizations and any supplied label are valid for seven days after issue; please request renewal if necessary while still within the eligible return window.
Return shipping and fees
For eligible standard returns of new garden systems and qualifying defective items, GardyPlus supplies a prepaid shipping label at no cost to the customer within the United States. For approved accessory returns, we will tell you whether a prepaid label is provided before you ship. We do not charge a restocking fee for eligible device returns in original complete condition. Missing parts or damage beyond normal inspection may reduce the refund to the extent permitted by law, with an explanation. Any independently purchased return postage is not reimbursed unless we agreed otherwise.
Refund timing and method
We inspect returns after they arrive. For approved returns, we initiate the refund to the original payment method within 10 business days after inspection; your bank or payment provider may require additional time to post the credit. If the order has not yet shipped and can be canceled, the order payment is refunded in full. Original third-party expedited shipping charges, when separately paid, generally are not refundable unless required by law.
Defective or incorrectly delivered goods
Contact us promptly with photographs and your order number. We will help arrange repair, replacement or refund as appropriate, without limiting rights under applicable consumer law. Manufacturer warranties, if applicable, are described separately.